Privacy Policy Your Data, Protected
This policy explains how Muslims Help Muslims collects, uses, stores, and protects your information while you use our community platform.
Last updated: April 2026
We collect only the information needed to run the platform safely and effectively
Muslims Help Muslims is a community support platform. To help seekers, helpers, organisations, and mosques connect properly, we collect some account, profile, and activity information. We use this information to operate the service, improve safety, reduce misuse, and provide a better experience for everyone.
We aim to handle your information responsibly, clearly, and with care. This page explains what we collect, why we collect it, how we use it, and what choices you have.
Account Data
Name, email, role, city, and profile information you choose to provide.
Platform Activity
Posts, requests, reports, messages, interactions, and service related actions.
Visibility Controls
You should avoid posting sensitive personal details publicly unless necessary.
Security Measures
We use access controls and reasonable steps to help protect your data.
1. Information we collect
We may collect account details such as your name, email address, account type, city, and profile details. We also collect information you choose to submit on the platform, including requests for help, offers of support, community posts, reports, and other interactions.
2. How we use your information
We use your information to operate the platform, match helpers and seekers, show relevant content, manage accounts, send important notifications, improve reliability, detect misuse, and maintain trust and safety across the community.
3. Public and shared information
Some information you post on the platform may be visible to relevant users in the community. For example, requests, support offers, organisation details, and certain profile information may be shown where needed for matching and coordination. Please avoid sharing highly sensitive personal information in public areas.
4. Data protection and security
We apply access controls, platform protections, and reasonable security practices to help safeguard your information. However, no online system can guarantee perfect security. You are also responsible for choosing a strong password and keeping your login details private.
5. Data retention
We keep information for as long as it is reasonably needed to provide the service, maintain records, improve safety, comply with legal obligations, and resolve disputes. Some information may remain in backups, logs, or moderation records for a limited period.
6. Your choices and rights
You can update your profile information and account details through available settings. If you need help with access, correction, deletion, or privacy-related questions, please contact us through the Contact Us page.
7. Policy updates
We may update this Privacy Policy as the platform develops and our services change. Continued use of Muslims Help Muslims after updates means you accept the revised policy.
Privacy matters in a community platform
We are building a platform based on trust, care, and safe community support. Please share responsibly and protect your personal information.
Quick reminders
Use a strong password for your account.
Avoid posting sensitive personal details publicly.
Contact support if you have privacy concerns.
Need help?
If you have questions about your data, privacy, or account access, please contact our support team.
Contact Us