Question 1

How do I post a request?

Accepted Answer

If you are a Seeker, use "Post Need" to create a request in the right category and add your city. Clear details help helpers respond quickly.

Question 2

How do helpers respond to requests?

Accepted Answer

Helpers browse matched and nearby needs, then respond with a clear offer, availability, and next steps. Always follow Safety Tips and keep communication respectful.

Question 3

What's the difference between a Helper and a Seeker?

Accepted Answer

Helpers offer services and support to the community. Seekers post needs and requests for help. You choose your role during registration based on how you want to participate.

Question 4

What are helper cards?

Accepted Answer

Helper cards describe a helper's services and strengths (for example: Quran teaching, transport support, mentoring). They help the platform match needs to the right people.

Question 5

How does matching work?

Accepted Answer

Matching prioritises category relevance, role, and locality. Helpers see seeker needs aligned to their services and city, while seekers see relevant helpers for their needs and location.

Question 6

How does emergency alert work?

Accepted Answer

Emergency is for urgent community help (medical, protection, accident/injury, and similar). Nearby emergencies are prioritised so local support can respond quickly and safely.

Question 7

How is my location used?

Accepted Answer

Your city helps show nearby needs, emergencies, and relevant matches. You control what you share, and you should avoid posting sensitive personal information publicly.

Question 8

How can I edit my profile?

Accepted Answer

Open your Profile from Settings → Account Settings. You can update your personal details, city, and other information there.

Question 9

Can I change my role from Seeker to Helper?

Accepted Answer

Currently, roles are set during registration. Contact support if you need to discuss changing your role or account type.

Question 10

How can I report misuse or unsafe content?

Accepted Answer

If you see suspicious behaviour, stop engagement and report it. Use the Contact Support option for urgent concerns and share relevant details (links, screenshots, timestamps).

Question 11

How does MHM verify helpers?

Accepted Answer

We encourage helpers to complete their profiles fully and build trust through positive interactions. Community feedback and activity history help establish credibility over time.

Question 12

Who can see my posts?

Accepted Answer

Posts are designed for community help and may be visible to relevant users. Use Privacy Settings to control visibility where available, and avoid posting sensitive personal details.

Question 13

What should I do in emergencies?

Accepted Answer

If you are in immediate danger or there is a medical emergency, call 999 (UK) first. Use the platform to coordinate community support after safety is secured.

Question 14

How do I contact support?

Accepted Answer

Use the Contact Support button below to reach our support team. Include details about your issue so we can help faster.

Question 15

Is this a social media platform?

Accepted Answer

No. Muslims Help Muslims is a role-aware help platform focused on needs, matching, and locality—built to support the community through service and trust.

Question 16

What are the four pillars of MHM?

Accepted Answer

MHM is built on: 1) Knowledge & Education, 2) Financial & Material Support, 3) Emotional & Spiritual Care, and 4) Time & Skill Sharing. These pillars guide how we categorise and match community needs.

Question 17

Can organisations and mosques join MHM?

Accepted Answer

Yes! Verified organisations and mosques can register through our Directory. Visit the Directory page to explore or register your organisation.

Question 18

How do I join or create a group?

Accepted Answer

Groups help connect people with shared interests or local communities. Browse existing groups from the Groups page or create your own to bring people together.

How can we help you? Find answers and support

Our support team is here

How can we help you? Find answers and support

How do I post a request?Getting Started

How do helpers respond to requests?Getting Started

What's the difference between a Helper and a Seeker?Getting Started

What are helper cards?Service Cards

How does matching work?Matching

How does emergency alert work?Emergency

How is my location used?Privacy

How can I edit my profile?Account

Can I change my role from Seeker to Helper?Account

How can I report misuse or unsafe content?Safety

How does MHM verify helpers?Safety

Who can see my posts?Privacy

What should I do in emergencies?Emergency

How do I contact support?Support

Is this a social media platform?About

What are the four pillars of MHM?About

Can organisations and mosques join MHM?Community

How do I join or create a group?Community

Our support team is here